Q: Can I return an item? Yes. We are able to accept returns within 10 days of your original purchase date for an exchange or refund if the item(s) are unused. 25% Restocking Fee WILL be applied on ALL returns
Q: How do I make a return? 1. Contact us at firstname.lastname@example.org with order number and reason for return. 2. Package your return item(s) with completed receipt. 3. You may ship your items back using the carrier of your choice. We recommend using a service with tracking capabilities. Please obtain the tracking # for your records and make sure that your return is shipped to: Attn: ROKMAN Returns Department 129 E. Main St. Rexburg ID, 83440 Once we receive your return, we will process and issue a refund for the full purchase price (less the cost of 25% restocking fee) to your original form of payment. Refunds are generally processed within 5 to 7 business days from the day we receive your package.
Q: Can I exchange my item? Yes. If you need a new size/color, please give our customer service team a call at 208.520.1088. With our Quick-Exchange process, we will place a new order for your exchange item(s). You will be charged at the time your new order is placed and we will process your refund once we receive your return. Please include your original package slip/receipt in your exchange. * Please allow two weeks for the refund to post to your bank statement.
Q: What if I no longer have the invoice/receipt? If you do not have your receipt, please include a printed copy of your email order confirmation. If not available, please include a note with your name and order number.
Q: What if I don’t have my order number? Please contact customer service at 1-208-520-1088 or at email@example.com so we can help look up your order number.
Q: When will my return be processed? Refunds are generally processed within 5 to 7 business days from the day we receive your package.
Q: What happens if the card used to purchase is now closed? At this time, we are only able to issue a refund to the credit card used on the original order. This is the standard process for online refunds and your bank or financial institution will route the funds to you as soon as they process your credit. Please specify this on your return form when mailing in your item or call customer service at 208.520.1088.
Q: Will I receive notification when my return is done? Yes. You will receive an email once your return is complete.