Warranty Info

Warranty Info

Full Lifetime Warranty

ROKMAN branded gear is some of the toughest gear built for the most extreme environments on earth. With the ROKMAN Full Lifetime Warranty, should your pack ever malfunction from defects in workmanship or materials during the lifetime of the product, we will repair or replace the pack free of charge.

Register Your Gear

To qualify for the ROKMAN Full Lifetime Warranty you must register your gear with ROKMAN within 60 days of purchase. Warranty is non-transferable. Register your gear by clicking the link near the bottom of our website.

What We Will Do to Correct Problems

Warranted products will be repaired or replaced, at ROKMAN’s option, and returned at no charge to you.

How Local Laws Relate to the Warranty

Some areas do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific rights, and you may also have other rights, which vary, from state to state, province to province, or country to country.

Executing the ROKMAN Lifetime Warranty

ROKMAN offers a comprehensive lifetime warranty to support products purchased under the ROKMAN Brand, excluding licensed goods.

ROKMAN branded products are built with reliability, dependability and durability and are covered by a Full Lifetime Warranty against defects in materials or workmanship.

In the event that you have a problem with your ROKMAN product due to a defect in materials or poor workmanship, we will attempt to remedy the problem in accordance with our printed warranty policy in a timely manner.

NORMAL WEAR AND TEAR:

Our packs are used in the most demanding applications and environments. Under these conditions and over time, the ROKMAN product may experience normal wear and tear and require repair. While normal wear and tear is not considered a “defect” and is not covered by the ROKMAN Lifetime Warranty, it is our goal to get your gear back in service a soon as possible.

What is Covered

ROKMAN packs are warranted to be free of material and workmanship defects.

How Long Coverage Lasts

This warranty lasts for the lifetime of the ROKMAN product. Warranty coverage ends when the product becomes unusable for reasons other than defects in workmanship or material.

What is Not Covered

Failures due to misuse, abuse, or normal wear and tear are not covered by this warranty. ROKMAN GEAR shall not be responsible for any incidental or consequential damages

No Other Express Warranty Applies

This Full Lifetime Warranty is the sole and exclusive warranty for ROKMAN products. No employee, agent, dealer, or other person is authorized to alter this warranty or make any other warranty on behalf of ROKMAN.

DEFECTS IN MATERIALS OR WORKMANSHIP:

It is our experience that a product that fails prematurely due to a manufacturing defect in materials or workmanship, will generally do so very early in the products life cycle, often the first or second time the product is used. When returned for inspection, these products are generally found to still be in like new condition and show very little signs of use. It is uncommon for a product that was manufactured with a defect, to survive under normal use for any extended period of time. Products that are returned for warranty inspection after months or years of continuous reliable service are rarely found to be defective. The most common demand for service is the result of normal wear and tear issues, which are not considered to be a defect in materials or workmanship.

Step 3:
Brief description of how pack was being used when it broke
Step 4:
Upload 2 photos of broken section of pack